[Fix] Facebook Marketplace Messages Not Sending 2024 [UPDATED]

Facebook Marketplace Messages not sending

Facebook Marketplace is a feature on the social media platform Facebook that allows users to buy and sell items with other users in their local area. It was launched in 2016 and has since become a popular way for people to find and purchase items from other people in their community.

Many users have reported that they are unable to send messages to the sellers on the Facebook marketplace. There could be several reasons behind that. And several possible fixes that you can try. So, today we are going to discuss how to fix the Facebook marketplace’s unable to send messages.

Why are you unable to send messages on Facebook Marketplace?

There could be many reasons why you cannot send messages on the Facebook marketplace. If you are using Facebook marketplace through an app on your smartphone, then the problem could be because of an older version of the app, cache data corruption.

But if you are facing this issue on your Desktop or Web, it could be due to Facebook limitations, account restrictions, or the seller currently is in a country where Facebook Marketplace is restricted.

How to Fix Facebook Marketplace Not Sending Messages?

Depending on the platform from which you are using Facebook marketplace there are several fixes that you can try to fix the problem on your Android, iOS, and web devices.

You Might Have Been Blocked by the User:

Are you only unable to send a message to a specific person while it’s working for others?

If you’re unable to send messages to a particular user, consider the possibility that you might have been blocked by them.

This situation is often indicated by an error message. Understanding the platform’s privacy and user interaction policies can be helpful in these cases.

Also, if you are unable to send messages to all users then you can try other fixes.

Sign Out and Sign In Again:

Sometimes some technical issues in digital platforms can result in minor glitches or authentication problems that prevent you from sending messages.

A simple yet effective solution is to log out of your Facebook account and then log back in. This action can reset your account’s status and potentially resolve any bugs related to messaging. But if you are still unable to send messages, try other fixes below.

Disabling Browser Extensions:

For those accessing Facebook Marketplace via a web browser, third-party extensions can sometimes interfere with the functionality of the site thus resulting in you being unable to send messages.

To fix this issue, you can temporarily disable these extensions to determine if they are the root cause of your messaging problems.

Conversation paused. This person can’t be messaged on Marketplace right now.

conversation paused error message on marketplace

When encountering the message “Conversation paused. This person can’t be messaged on Marketplace right now” on Facebook Marketplace, it could be due to various reasons.

This issue has been acknowledged by Marketplace Support, and they are working on a fix for it. Users affected by this bug may experience difficulty in communicating with buyers.

It is important to note that this issue has been reported by several users on Reddit, indicating that it is not an isolated incident. Some users have expressed frustration with the lack of effective support and solutions provided by Facebook to resolve this problem.

If you are facing this issue, you may need to wait for Facebook to address the bug causing the “Conversation paused” message.

Update the App:

If you are using Facebook marketplace on your smartphone, then it’s possible that the issue you are facing could be because of an older version of the app that causes it to not deliver your messages. So you will need to update the app.

For Android Users:
Just follow the steps below to update the app on your Android device.

  • Open the Google Play store on your Android device.
  • Search for Facebook.
  • Click on the app to open the app page.
  • Here you will see an update button next to the app icon showing if your app has a new version to install.
  • Click Update.

Once the update is done, you can access the Facebook Marketplace and see if the issue is resolved successfully.

For iOS users:
Follow the steps below to update the app on your iOS devices.

  • Open the App Store on your iOS device.
  • Search for Facebook.
  • Once it appears in the results section, tap on it to open the app page.
  • Here you will see an update button next to the app icon showing if your app has a new version to install.
  • Click Update.

Once the update is complete, you can try to access the Facebook Marketplace and see if you can send a message successfully.

You can always try the next solution if the current one doesn’t work for you.

Clear the Cache and App data:

Another possible reason you are unable to send messages is due to some sort of data inconsistency or data corruption. So to fix this, you will need to clear the application cache. Follow the steps below to do that.

Clear cache and app data on Android:

  • Open the settings on your phone.
  • Scroll and Select Apps.
  • You will see all the apps here that are installed on your device.
  • Look for Facebook and click on it once you find it.
  • Depending on the device, there will be a storage option, tap on it.
  • Select Clear data, and tap Clear all data.

Clear cache and app data on iOS:

  • Open the settings app.
  • Scroll and locate the App Store option.
  • Tap on it and then look for the Facebook app.
  • Tap on Clear App Usage Data and then tap it again to confirm that.

Once the cache and app data are cleared, you will need to log in to your Facebook account again. After logging in, recheck the Facebook marketplace feature.

You may have sent too many messages

If you are sure that you are using the updated version of the Facebook app, and you used the messages feature recently but now it’s not working then it could be because you have reached the limit.

In order to tackle spam, Facebook has set a limit on how many messages you can send in a specific time. And if you have exceeded the limit, you won’t be able to send messages for a few days.

You will need to wait for a few days to again send messages on Facebook. If you are still not able to send messages after waiting, then you can appeal to Facebook to Review your message feature access in the Help section.

Restricted country access:

Facebook Marketplace is available in almost all countries but few countries are restricted. So, if the seller is from a restricted country then you won’t be able to send the message on the Facebook marketplace.

Marketplace Glitch

Sometimes everything is just right, your app is updated and you don’t violate any of the Facebook marketplace policies but still are unable to send messages. That’s because of the Marketplace glitch.

Facebook is continuously updating its algorithms and features, so it’s normal when you might encounter a glitch or bug that is preventing you from sending messages.

If that’s the case then there is nothing that you can do rather wait for it to get fixed by Facebook. You can try to access the feature again after some time to see if it’s working or not.

Check if Facebook Messenger is down

As stated earlier, due to several technical reasons there is a chance that the messenger or Facebook goes down and while it’s down you won’t be able to send or receive messages on messenger.

Facebook Messenger Down

According to Downdetector, several times the messenger service goes down. As you can see in the image above, multiple users from different countries reported the outage of the service when they were unable to access it properly.

Next time you face a similar issue, check if the service is down or not.

Check Policy Violations and Apply for an appeal:

When the Facebook marketplace was launched back in 2016, users started to list, buy, and sell their products and items to a wide audience. But after some time, people started spamming the platform.

To tackle spam and the irregular behavior of the users, Facebook has set up several policies and community standards for using Facebook Marketplace. If they find that you are knowingly or unknowingly violating any of their policies, you will be restricted from using the marketplace feature.

But don’t worry if you have violated the policy unknowingly and your access is removed then you can appeal to Facebook to review your request where you can tell them in detail how you mistakenly violated their specific policy and hopefully they will unban your account.

These were all the possible causes of your not being able to send messages on Facebook Marketplace. Hopefully, after all these fixes you will be able to send messages over the Facebook marketplace successfully.

If you encounter any issues or want to know how to properly use Facebook and get several benefits check our Facebook solutions page.

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